Last updated: 2 July 2026
Four Seasons Campers (trading as “Four Seasons by Staycation”) is a trading name of Staycation Scotland Ltd, a company registered in Scotland with company number SC661837, registered office at 8 Park Rd, Dalmuir, Clydebank, G81 3LD (“we,” “us,” “our”).
We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Staycation Scotland Ltd, trading as Four Seasons Campers, is the data controller of your personal information for the purposes of UK data protection law.
Contact us about privacy matters:
Email: bookings@fourseasonscampers.com
Post: Four Seasons Campers, Ledrishbeg Farm, Balloch, Alexandria, West Dunbartonshire, G83 8LY
Phone: 01389 830602
When you book through our website, by phone, or in person, we collect personal information including your name, address, contact details, and payment information required to arrange your campervan hire.
To meet insurance and legal requirements, we collect:
These documents may include images of official ID and are treated with particular care as sensitive personal data.
We collect information you provide when filling out forms on our website (e.g., newsletter sign-up, Driver Information form) and keep a record of correspondence if you contact us.
When you use our website, we may collect information about your device, IP address, browser type, and how you interact with our site (see Cookies, section 8).
When you pay for a booking, your payment is processed by Worldpay. We do not store or have access to your full card details — these are handled directly and securely by Worldpay in accordance with PCI DSS standards.
| Purpose | Legal basis |
|---|---|
| Arranging and managing your campervan hire | Performance of a contract with you |
| Verifying driver eligibility (ID, licence, address checks) | Performance of a contract / legal obligation to our insurers |
| Processing payments and refunds | Performance of a contract |
| Responding to enquiries and correspondence | Performance of a contract / legitimate interests |
| Sending essential booking and service updates | Performance of a contract |
| Sending marketing emails (offers, inspiration content) | Consent (you can withdraw this at any time) |
| Analysing website usage to improve our service | Legitimate interests |
| Sharing limited data with our insurance broker/underwriters | Legal obligation / performance of a contract |
| Preventing fraud and managing chargebacks with our payment provider | Legitimate interests / legal obligation |
We do not sell your information. We share it only where necessary, with the following categories of recipient:
All third parties are required to handle your data securely and only for the purposes we specify.
Some of our service providers (e.g., Mailchimp, Outdoorsy) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision recognised under UK GDPR.
We keep personal information only for as long as necessary for the purposes it was collected:
Our website uses cookies to improve your experience and understand how the site is used.
On your first visit, you’ll be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings.
If you’ve opted in, we send email updates about offers, new services, and travel inspiration via Mailchimp. Emails may include tracking (opens, clicks) to help us improve future campaigns.
You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing bookings@fourseasonscampers.com. This complies with the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at bookings@fourseasonscampers.com or write to us at the address above. We will respond within one month as required by law.
Right to complain: If you’re unhappy with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Our website may link to external websites or feature social sharing buttons. We are not responsible for the privacy practices of third-party sites, and using shortened links or social platforms is at your own discretion. Please review the privacy policy of any third-party site or platform you interact with.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure — including secure booking and payment systems, and restricted access to sensitive documents such as ID and driving licence copies.
We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent revision. We encourage you to review this page periodically.